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Jarrod Haneline

Group Operations Manager at Action Behavior Centers

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Jarrod Haneline Operations Management & Volunteering Blog

  • jarrod haneline Onboarding Speed_ The #1 Predictor of Long-Term Client Value
    Onboarding Speed Is Now the #1 Predictor of Long-Term Client Value
    by Jarrod Haneline
    May 5, 2026
    There’s a metric most CS teams aren’t tracking closely enough. It’s not NRR. It’s not churn rate. It’s not even health score. It’s how fast a new client gets… Read more: Onboarding Speed Is Now the #1 Predictor of Long-Term Client Value
  • jarrod haneline Why the First 90 Days Determine Whether a Client Stays or Leaves
    Why the First 90 Days Determine Whether a Client Stays or Leaves
    by Jarrod Haneline
    April 27, 2026
    Most churn conversations start too late. By the time a client is flagged as at risk, they’ve usually already made up their mind. The decision to leave rarely happens… Read more: Why the First 90 Days Determine Whether a Client Stays or Leaves
  • jarrod haneline TSIA's Customer Success
    TSIA’s 2026 Customer Success Report: What CSMs Need to Know
    by Jarrod Haneline
    April 9, 2026
    In February 2026, the Technology and Services Industry Association published its annual customer success report. The findings are direct and, for many CS professionals, probably uncomfortable. The core argument… Read more: TSIA’s 2026 Customer Success Report: What CSMs Need to Know
  • jarrod haneline Customer Success Summit Denver
    What to Expect at Denver’s Customer Success Summit
    by Jarrod Haneline
    March 25, 2026
    The Customer Success Summit, hosted by Customer Success Collective, is coming to Denver on April 1-2, 2026. For CS professionals sharpening their strategy heading into Q2, it’s one of… Read more: What to Expect at Denver’s Customer Success Summit
  • jarrod haneline Hybrid Termites_ What Property Managers Need to Know
    Hybrid Termites Are Here, And They Might Wreak Havoc On Your Properties
    by Jarrod Haneline
    March 12, 2026
    No, this isn’t a science fiction story. Two of the world’s most destructive termite species are now breeding with each other on U.S. soil In a recent peer-reviewed study… Read more: Hybrid Termites Are Here, And They Might Wreak Havoc On Your Properties

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