The Customer Success Manager role has never been easy to define. Depending on the organization, a CSM might spend most of their time managing renewals, running QBRs, handling escalations, coordinating between product and support, onboarding new clients, or some combination of all of the above. The role has always been broad. In 2026, it’s starting […]
client success events
Scaling Client Success Without Burning Out Your Team
There’s a version of CS scale that looks like success from the outside and feels like burnout from the inside. More accounts per CSM. Faster response expectations. Bigger books of business with the same headcount. If the only lever being pulled is individual effort, that model has a ceiling — and it tends to hit […]
What to Expect at Denver’s Customer Success Summit
The Customer Success Summit, hosted by Customer Success Collective, is coming to Denver on April 1-2, 2026. For CS professionals sharpening their strategy heading into Q2, it’s one of the more targeted events on the calendar this spring. Dates: April 1-2, 2026 Venue: DoubleTree by Hilton Hotel, Denver Registration: events.customersuccesscollective.com/location/denver Who’s Attending? The summit is […]