The Customer Success Summit, hosted by Customer Success Collective, is coming to Denver on April 1-2, 2026. For CS professionals sharpening their strategy heading into Q2, it’s one of the more targeted events on the calendar this spring.
Dates: April 1-2, 2026
Venue: DoubleTree by Hilton Hotel, Denver
Registration: events.customersuccesscollective.com/location/denver
Who’s Attending?
The summit is attracting 100+ customer success professionals, 80% of whom are at the senior management level, representing 75+ companies. Speakers are coming from companies including Ericsson, Lyft, Okta, AWS, Sprout Social, LexisNexis, and Dynatrace. For someone like Jarrod Haneline, who works daily at the intersection of client success and operational efficiency, the caliber of attendees alone makes it worth watching.
What’s the Agenda?
Day one opens with “Winning Customers from Day One: Onboarding Done Right,” led by the Senior Director of Customer Success at Ericsson, followed by “From Cost Center to Revenue Engine: Proving the ROI of Customer Success.” The afternoon continues with a panel on driving product innovation through customer feedback, featuring speakers from Accuris, Sprout Social, Drata, and PTC. The day closes with “Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey,” featuring voices from Lyft, SambaSafety, LexisNexis, and Dynatrace.
Day two covers ground on turning detractors into advocates, building strategic relationships with enterprise clients, and scaling CS teams without burning them out. The afternoon session, “Ribeyes & Renewals: Inside the Top 1% of CSMs,” is shaping up to be one of the more discussed talks of the two days.
Key Topics and Themes
The summit is organized around several through-lines that reflect where the CS profession is right now:
- Proving CS ROI and treating it as a revenue function, not a support layer
- AI-first operating models and predictive workflows
- Onboarding strategies that reduce early-stage churn
- Interdepartmental alignment between CS, sales, and account management
- Building executive buy-in for CS programs
These aren’t theoretical topics. They’re the operational problems CS professionals are actively working through in 2026, and it’s exactly the kind of content Jarrod Haneline focuses on in his day-to-day work managing client accounts and outcomes at Pest Share.
Worth Attending?
Do you work in customer success? Are you within driving distance of Denver? Then this conference covers a lot of practical ground and could be worth attending. The speaker roster is senior-heavy, the agenda is focused, and the themes map directly to the challenges CS teams are navigating right now. For professionals looking to benchmark their approach and make useful connections, this one fits the requirements.
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