Every high-performing customer success team has something working behind the scenes. Not more CSMs. Not a bigger budget. A function that makes sure the right client gets the right attention at the right time, backed by the right data. That function is Customer Success Operations — CS Ops — and in 2026, more organizations are […]
Pest Share
The Probability of Selling to an Existing Happy Client Is 14x Higher Than to a New One
Most companies spend the majority of their time, budget, and energy trying to win new clients. The sales pipeline gets the attention. The marketing spend goes toward acquisition. New logos get celebrated. Meanwhile, the clients already in the door — the ones who have already said yes, already gone through onboarding, already integrated the product […]
Hybrid Termites Are Here, And They Might Wreak Havoc On Your Properties
No, this isn’t a science fiction story. Two of the world’s most destructive termite species are now breeding with each other on U.S. soil In a recent peer-reviewed study published in Proceedings of the Royal Society B by UF/IFAS, researchers confirmed established hybrid colonies in the wild. Jarrod Haneline, Client Success Manager at Pest Share, […]
Pest Season 2026: The Data Says Act Now
Every spring, the same conversation happens. Residents start complaining, calls come in, and property managers scramble. The thing is, 2026 is shaping up to be worse than most. The National Pest Management Association just dropped its Spring and Summer 2026 Bug Barometer, and the numbers aren’t exactly comforting. What the Bug Barometer Actually Shows The […]