In February 2026, the Technology and Services Industry Association published its annual customer success report. The findings are direct and, for many CS professionals, probably uncomfortable. The core argument is this: CS teams are no longer being judged on customer sentiment. They’re being judged on financial indicators. The report builds this case around a framework […]
client success trends
What is a Client Success Manager?
In today’s business landscape, the “final” sale is just the starting line. As companies shift toward subscription-based models and long-term partnerships, a specific role has emerged to lead the way: the Client Success Manager (CSM). A Client Success Manager is a professional dedicated to ensuring that customers achieve their specific business goals using a company’s […]
Customer Success Market Growth Points to Long-Term Business Change
A new industry forecast released in January 2026 shows one clear trend. Customer success is becoming central to how companies grow, retain clients, and scale operations. According to a market report from Straits Research, the global customer success management market is projected to grow sharply between 2026 and 2033. The report tracks increased demand for […]