In today’s business landscape, the “final” sale is just the starting line. As companies shift toward subscription-based models and long-term partnerships, a specific role has emerged to lead the way: the Client Success Manager (CSM). A Client Success Manager is a professional dedicated to ensuring that customers achieve their specific business goals using a company’s […]
Jarrod Haneline
Customer Success Market Growth Points to Long-Term Business Change
A new industry forecast released in January 2026 shows one clear trend. Customer success is becoming central to how companies grow, retain clients, and scale operations. According to a market report from Straits Research, the global customer success management market is projected to grow sharply between 2026 and 2033. The report tracks increased demand for […]
Medicaid Cost Pressure Puts ABA Therapy in the Spotlight
In January 2026, a national policy debate gained momentum. Medicaid programs across the U.S. began tightening spending tied to applied behavior analysis therapy for autism. The change sparked immediate concern from families. Many rely on consistent ABA services to support daily communication, independence, and progress at home. A detailed report from Governing outlines why these […]